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Terms & Conditions
We invite customers to carefully read the following Terms and Conditions of Sale before proceeding with any actual order of items listed in our online store "Adept - sarl ADBV". By placing an order with us, the customer indicates that he accepts the present General Conditions.
Identification of the author of the offer :
Adept - sarl ADBV
11 rue du lieutenant colonel Pélissier
Siret number : 518 519 046 RCS Toulouse
If the customer wishes to place an order, he/she will fill in a form provided online, according to the information provided, in which he/she will enter the information necessary for his/her identification and in particular his/her name, first name, postal address and e-mail.
The customer having chosen the products presented, will definitively validate his order, in view of a summary displayed on the screen, by "clicking" to manifest his commitment and his acceptance of the General Conditions of Sale. By this action, the customer confirms having read the maintenance advice and recommendations.
Any order placed with "Adepte - sarl ADBV" will be confirmed to the customer by sending an order confirmation as soon as possible by e-mail.
All our articles are valid while stocks last. However, if it turns out that an ordered article is out of stock we will contact the customer and we will agree together to put or not to put the order on hold. For all pending orders, please allow a minimum of 6 weeks for delivery.
Method of payment
All purchases made in our online store "Adept - ADBV sarl" are payable only at the time of order. No item can be shipped to a customer if he/she has not previously paid 100% of the selling price including VAT of the item as well as the possible related delivery fees.
In order to avoid any dispute on the amounts paid by the customer, we always send the customer a confirmation of his order.
"Adepte - sarl ADBV" reserves the right to suspend any order management and any delivery in case of refusal of authorization of payment by credit card or other payments from the officially accredited bodies or in case of non payment or fraud and to pursue the authors of the latter.
"Adepte - sarl ADBV" reserves the right to refuse to make a delivery or to honor an order from a customer who has not paid in full or in part a previous order or with whom a payment dispute is being administered.
"Adepte - sarl ADBV" reserves the right to pursue all attempts to use fraudulent means of payment and/or to settle disputes of fraudulent payment or attempted fraudulent payment amicably by means of a payment from the customer of the amount of.
The accepted payments are the following:
- Credit card via the secure site of LCL
Information on the products
All items offered for sale in our online store "Adept - sarl ADBV" are presented with the necessary characteristics that allow compliance with Article L111-1 of the Consumer Code, allowing the potential buyer to know before placing any order the essential characteristics of the items he wants to buy.
The photos and descriptions of the articles are not contractual. They are given as an indication and do not engage the company "Adepte - sarl ADBV" as for the respect of the reality of the product.
Duration of the offer
The sales offers contained in our online store "Adepte - sarl ADBV", governed by these General Conditions of Sale, are valid for any item contained in this catalog as long as it remains online.
The selling prices are indicated for each item in euros and include all taxes. Our prices are indicative, they can change at any time and no technical and/or typographical error can give right to complaint on behalf of the customer nor can engage the company "Adepte - sarl ADBV".
Terms of delivery
Items purchased in our online store "Adept - ADBV sarl" can be delivered in all countries for which our transport provider "La Poste" offers delivery.
The delivery of items is made once the order is validated and paid in full by the customer at the address indicated on the order form. It will be carried out by La Poste.
In case of absence of the customer at the time of the delivery, and if the parcel does not fit in his mailbox, a notice of passage will be deposited in his mailbox inviting him to withdraw are parcel at the Post office.
Upon delivery, the customer is obliged to check the condition of the package and to notify any anomaly (holes, damaged packages, crushed ...) to the carrier or the factor before signing the delivery note. Please note that all our items leave our premises in perfect condition.
Any anomaly concerning the delivery (damage, missing articles compared to the delivery order, damaged parcel, broken articles....) will have to be imperatively indicated on the delivery order in the form of "handwritten reserves", accompanied by the signature of the customer. The customer will have to confirm this anomaly by sending to the carrier within 2 working days following the delivery date a registered letter with acknowledgement of receipt exposing the said complaints. The customer must then send us a copy of this letter by email or by simple letter.
Any item damaged during transport cannot be exchanged if no reservation has been notified upon receipt of the package.
We offer 3 modes of delivery. (letter max, colissimo or colissimo international)
Please note that the sending in letter max, colissimo and colissimo international does not give right to a compensation in case of loss, theft or deterioration of the parcel.
Orders are shipped within an average of 2 to 7 days after receipt of payment.
We would like to inform you that it is possible that the delivery is delayed or that the package gets lost. In this case we commit ourselves to do everything possible to locate and/or find the package.
We disclaim any responsibility for late delivery of the package due to the carrier mainly in case of loss of the package, force majeure or exceptional events such as natural disasters, bad weather, strikes, etc. ...
Errors of delivery
Any claim in case of delivery error must be made by the customer to "Adepte - sarl ADBV" on the day of delivery or at the latest on the first working day following delivery. Any claim made after this period will be rejected.
The formulation of this claim will be made to "Adepte - sarl ADBV" by our contact form.
Claims not made in the rules defined above and within the time limits will not be taken into account and will release "Adepte - sarl ADBV" from any responsibility towards the client.
In case of delivery error, we commit ourselves to reship at our expense the article initially ordered if it is in stock. For that, you just have to return us the article to be exchanged in its packing and state of origin after having had our preliminary agreement.
Guarantee of the articles
We inform the customer that "Adepte - sarl ADBV" is not the manufacturer of the items presented in the online store "Adepte - sarl ADBV", a guarantee applies only in case of manufacturing defect found within a maximum period of 7 days from the date of receipt of the said products.
Right of withdrawal
You have the right to withdraw from this contract without giving any reason within fourteen days.
The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.
To exercise the right of withdrawal, you must notify us (Adepte - ADBV SARL, 11 rue du lieutenant-colonel Pélissier, 31000 Toulouse - tel.09 51 77 67 73 ) of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail).
You can inform us of your withdrawal via our contact form by indicating your order number. If you use this option, we will immediately send you an acknowledgement of receipt of the withdrawal on a durable medium (email).
If you do not use our online withdrawal form, your notification must include all the information requested in our online withdrawal form.
In order for the withdrawal period to be observed, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal:
In the event of your withdrawal from this Agreement, we will refund all payments received from you, including delivery costs (with the exception of any additional costs arising from the fact that you have chosen a delivery method other than the cheaper standard delivery method offered by us) without undue delay and in any event no later than fourteen days from the day we are informed of your decision to withdraw from this Agreement. We will make the refund using the same payment method you used for the original transaction, unless you expressly agree to a different method; in any case, this refund will not incur any costs for you.
We may defer the refund until we have received the goods or you have provided proof of shipment of the goods, whichever is earlier. EN L 304/84 Official Journal of the European Union 22.11.2011
You shall return the goods to us without undue delay and in any event no later than fourteen days after you have informed us of your decision to withdraw from this contract. This period shall be deemed to have been observed if you return the goods before the expiry of the fourteen-day period. You must return the item(s) under the same conditions as those of the shipment. We invite you to take all necessary measures to ensure the risk of loss, theft or damage. The return of the item(s) must be insured at the invoice value, in the case of a shipment without insurance "Adepte - sarl ADBV" cannot be held responsible for loss or theft during shipment.
You will be responsible for the direct cost of returning the goods.
You are only responsible for the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.
Any jewel deteriorated, enlarged or shrunken will not be refunded at 100% of its value.
Reservation of ownership and responsibility
Adepte - sarl ADBV" retains ownership of the items until full payment is received from the customer. The transfer of ownership of the items to the customer is made at the time of full payment of the price.
However during the period elapsing from the delivery to the transfer of ownership, the risks of loss, theft or destruction are the responsibility of the customer.
Failure by the customer to meet its payment obligations, for whatever reason, gives "Adepte - sarl ADBV" the right to demand the immediate return of the articles delivered at the customer's expense, risk and peril.
Neither party shall have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event of force majeure. A force majeure event shall be considered to be any irresistible fact or circumstance, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.
The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware of them.
The two parties will then, within three months, unless the force majeure event makes it impossible, meet to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than one month, the present general conditions may be terminated by the injured party.
Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of the courts and French tribunals: the blocking of means of transport, earthquake, fire, storm, flood, lightning, the stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the customers.
If one or more stipulations of the present General Conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their scope.
The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these General Terms and Conditions of Sale shall not be interpreted for the future as a claim to the obligation in question.
The present General Conditions are subject to French law. This applies to both substantive and formal rules.
In the event of a dispute or claim, the customer should first contact "Adepte - sarl ADBV" in order to agree on an amicable solution.
Protection of personal data
All the data you provide us with are used to process your orders.
In accordance with the law no 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have the right to rectify, consult, modify and delete the data you have communicated to us at "Adepte - sarl ADBV". To exercise this right, please write via our contact form.
Intellectual property rights
The website www.adepte-store.fr and all its elements (logos, texts, animated or not sequences, photos...) are the exclusive property of Adepte - sarl ADBV. Any use, reproduction, exploitation, representation, adaptation, modification... in whole or in part and on any medium whatsoever, is prohibited.
Any order placed through the site "adepte-store.fr" entails the customer's adherence, without any restriction, to the General Conditions of Sale of "Adepte - sarl ADBV".
In case of sale to a legal entity, any dispute relating to the sale (price, GTC, products...) will be subject to French law before the Commercial Court of the registered office of "Adepte - sarl ADBV".